Shipping & Returns
Our return policy is located at the bottom of this page.
Hours of operation:
Monday through Friday 9am-5pm EST
Shipping Rates are included in the price of all items on Dragon Moon Online store
- calculated using Australia Post (included in all the prices):
Should you purchase more than 3 items there may be an adjustment made to your shipping/postage and you will be notified and refunded accordingly. Postage has been worked out by size & weight of each item.
Order total: (Shipping Cost determined by order total BEFORE taxes)
International Shipping (Outside Australia):
NOTE:: Customers must use the 'Contact us' form to enquire as to the International shipping charges, which vary depending upon location & country. Let us know what item/s you wish to order.
It is the responsibility of the purchaser to understand and answer for all fees, taxes and charges required by Customs and Duty regarding packages ordered and shipped internationally.
Shipping charges are calculated upon the weight of the items within your order, the destination country, and the shipping method you choose. Please use our built-in shipping estimator located on the shopping cart and checkout page to determine your shipping charges. This information can be accessed anytime on the shopping cart page.
Estimated date of delivery is also provided when available. Dragon Moon Online ships via the Australian postal service and UPS. Exact methods will vary based upon the availability of these services and what is offered to your location, and these options will be offered at the time of your purchase via the online shopping cart.
All items sold and distributed by Dragon Moon Online are legal for sale and distribution. However, it is the responsibility of all customers to understand local, regional, and national laws pertaining to the items they purchase, and purchasers are solely responsible for packages lost or destroyed, or any legal action resulting from the purchase of the items that are illegal in their particular country or region.
All orders take 1-5 business to be processed, please allow at least 7-14 after for your delivery to arrive.